FAQ

How do you clean my clothes without getting them wet?

The whole concept of dry cleaning is pretty mysterious isn’t it? Just how do clothes get cleaned without getting wet?

Dry cleaning is any cleaning process for clothing and textiles using a solvent other than water.

A liquid solvent is used instead. The process is fast and is particularly effective at removing grease and oil stains.”

We have the most advanced programmable dry cleaning machines that are carefully controlled by systems designed for different garment types. You can be confident that our experienced dry cleaners are fully trained in handling the most problematic fabric types.

This couldn’t be further from the truth. Dry-cleaning, on the contrary prolongs the life of the garment. By removing stains that make the garment unusable and dirt that can cause rapid wear of fibres, dry-cleaning adds to the longevity of the garment.

Obviously there are no hard and fast rules. but there are a few points to keep in mind in deciding just when to have your garments dry cleaned. The longer a stain or mark is left, the harder it is to remove. Dirt and dust particles that lodge in your garments fabric fibres can have an abrasive effect. Of course, this generally weakens the fabric and shortens the life of the garment. Something else we tend to overlook. Because a garment is dark in colour we tend to let it get dirtier just because we can’t see the dirt. In lighter colours we are aware of dirt sooner. The best guide is to have things cleaned regularly regardless of colour and give earlier attention to spots and stains. It’s a proven fact that regularly cleaned garments last longer.

It is advisable to get your clothes at your earliest in order to avoid yellowing, discolouration and weakening of the fabric. It must be noted that hard to remove stains such as food, drink and perspiration typically set in within 48 hours.

One of the main differences between dry cleaning and home-laundering is that dry cleaning uses fluids (solvents) to remove substances from textiles in a way that laundering cannot. There are many advantages to this: Dry cleaning allows greases and oils to be dissolved in a way that home-laundering with water cannot.

Dry cleaning is a time-saver and helps to maintain a smart, professional and fresh look to garments

Home remedies can place your garment at risk for effective stain removal and for fabric damage. So bring them to us! Our knowledgeable cleaners will remove the stain while keeping the type of material, colorfastness and the cause of the stain in mind in order to gently yet effectively remove the stain.

Occasionally, manufactures do not select an interfacing that is compatible with the fabric on the garment. Therefore, shrinkage occurs causing a ‘puckering’ effect.

Wet cleaning is a European concept of cleaning in water, it combines specialised machines with reduced mechanical action, low temperature, short cycles and specialised detergents for the protection of fibres.

Wet cleaning is suitable for almost all items. Households like bedding particularly respond well to wet cleaning, leaving them smelling fresh.

It is to be noted that wet cleaning is very different to home laundering. At Ad Astra Drycleaning, we are always seeking out the best way to clean your garments, keeping you the customer, the environment and our staff in mind.

Four major factors determine whether a garment is cleaned in water or solvent:

  1. The types of soil present
  2. The fibre composition and garment construction
  3. The dye present in the fabric
  4. The nature of the various trims, linings, or other findings that may be used in the garment.

Many factors determine whether a dry cleaning or a wet cleaning process is compatible with a particular garment or textile article. Your professional cleaner, therefore, must use his or her professional judgment to determine which process will best restore the garment to a like “new” condition.

When you take your garments to the drycleaner please:

  • Tell them of any stains that are on the garment & any actions you may have taken to remove the stains.
  • Tell them about any special concerns you may have about buttons, broken zippers, tears, etc.
  • Point out any wear and tear on the garment.

Yes. Research shows that compared with domestic laundering, drycleaning saves water and uses less detergent. A comparison of both textile care methods undertaken by the international textile research centre, the Hohenstein Institute, shows that an average of 30 litres of water per kilogram of garments is used in each wash cycle. In addition to the removed dirt, 59 grams of detergent and fabric softener will flow into residual water and then to a water treatment plant for recycling purposes.

On the other hand, professional drycleaning uses 0.8 litre per kilogram of garments, or 97% less than with home laundering. Furthermore, detergent consumption in drycleaning is 89% lower, since only 12 grams of detergent are needed per charge. The solvent is cleaned and recycled for re-use.

Whilst almost all stains are removable, much depends on the type of stain and the particular fabric. Natural fibres accept dye stuff and lose them just as easily. Not all stains can be removed safely.

For this reason we will provide you with an explanation of the possible result of further processing. Any risk is a decision for you to make.

Many stains that are caused by food, oily substances, or beverages may become invisible when they dry out. But later on, with exposure to heat they will reappear (a step in the dry cleaning process). This is caused by the oxidation of the sugar in the staining substance. To increase the chances of removing the stain, it is recommended that you advise the dry cleaner where the spill occurred.

 Care Labelling is the consumer product information standard which was made mandatory under the Trade Practices Act.

Since March 1980 any article of wearing apparel sold in Australia must carry labels giving:

  • The Manufacturer’s name or brand name.
  • The fibre content of the article, for example, 80% wool, 20% nylon.
  • Care instruction labels.

The care label states the recommended cleaning treatment that will not damage the fabric. Items that are allowed to be dry-cleaned will include a special symbol on the care label.

The manufacturer must ensure that the care instructions are correct and that they are appropriate to both the material and any trimmings used in the construction of the garment. These are your safeguards: The care label instructions are applicable to the whole article. This includes buttons and trims. Purchase only garments that are care labelled. Remember to check for care labels before you buy. The manufacturer is required to place labels in a position where they may easily be seen. If an article is cleaned in accordance with the instructions contained in the care label and the garment becomes damaged or fails to respond to the stated care instructions, the responsibility lies on the manufacturer. If, on the other hand, you or the dry cleaner service the article by any means other than those contained on the label, the onus of responsibility is removed from the manufacturer.

The care label is provided so that both the customer and the cleaner have reasonable guidance regarding care and cleaning methods. Some cleaners decline cleaning garments when care labels are removed, others require a consent form before proceeding with cleaning. We are happy to evaluate any garment, with a care label or not, for cleaning and advise you on the best process for your garment.

The Australian Textile Industry covers wearing apparel. Textile garments sold in Australia must have a permanent legible care label. All parts of the garment must be able to withstand the recommended care procedure. The care label is intended to give the dry cleaner guidance on how to care for the item properly. If a label says “dry clean,” this means that all components including the outer shell, lining, buttons, interfacing fusing material and trim will be colour fast and will not be altered during the cleaning process. If any such problem occurs, it is the responsibility of the manufacturer, who has not tested the component accurately before labelling. If the problem arises from a manufacturing defect, you should take the article back to the retailer for an adjustment or refund.

The dyes used to color beads, buttons, and sequins, do not always perform the same way as the dyes used in the fabric of a garment. Some dyes are not resistant to drycleaning fluid. General fading, dulling of the finish or even entire color loss can occur. Worse yet, in some cases, the color transfers from the trim and permanently stains the garment. The Care Label Rule clearly states that the care instructions must apply to all component parts of the garment, including any attached decorative trim. Do not hesitate to return this garment to the retailer for an adjustment. The retailer should likewise return it to the manufacturer.

The bags we provide are intended to protect your garments until you get them home. Fabric needs to breathe. It’s best to store clothing uncovered or in fabric garment bags.

No. Quite simply, the quality of dry cleaning is directly related to the price you pay for it. Just like most things in life. You’ll find some cleaners clean garments for an amazingly low price. Cleaning quality, care and attention to detail, will probably be amazingly low as well. For more than fifty years Ad Astra Drycleaning has maintained a consistently high standard of dry cleaning quality. Our special attention to detail like individual spot removal and rigid quality checks achieve an end result that is superior in every way.

You probably paid a lot of money for your leather or suede clothes and most likely you were looking forward to years of wear from them. They both need special care. They should never be subjected to washing or straight forward dry cleaning for that matter. Our experts have perfected a process that cleans leather and suede whilst restoring the natural oils in your leathers and suedes.

It is a good idea to have blankets, doonas and bedspreads cleaned at the end of winter. That way they are all cleaned and ready for storing for the next season.

For blankets, doonas or bedspreads that are used all year round, an annual clean will also help preserve their good appearance and extend their life.

How often do you find something that needs careful pressing because although not soiled it has been crushed in packing or storage? Ad Astra Drycleaning’s finishing (pressing) service covers this need.

All garments are finished on the most modern finishing equipment.

After your clothes have been properly cleaned, we “finish” (presses) your garments using specialized finishing equipment.

Finishing processes used vary, depending on the garments being processed, but generally involve steaming and pressing.

Your garments are then covered with a plastic bag or our new reusable garment bags and placed on the racks ready for you to collect.

Yes, Ad Astra Dry Cleaning can. We have a specialist service which for a moderate fee will mend seams, button holes, cuffs, sew on buttons and patch tears.

An alterations and dressmaking service are also available , check with our front counter staff for any enquiries.

Yes, we’re expert in laundering, wet cleaning and re-finishing larger domestic items such as sheets and table cloths as well as normal domestic laundry, including business shirts. You’ll find our prices are often well worth the effort it saves you. And, of course, we are expert in the removal of stubborn marks and stains.